Introduction & Our Privacy Commitment
At Casino Extreme we take the protection of your personal and financial information very seriously. We understand that trust is built through clear practices and consistent care with the details you share when you join us. This policy explains what we collect, why we collect it, and the steps we take to keep everything secure. Our approach stays focused on compliance with regulatory standards while remaining straightforward for every player.
The Information We Collect
When you create an account we gather basic personal details such as your name, date of birth, email address and contact information. These details allow us to set up and manage your profile properly. To meet our regulatory obligations we also request verification documents during the registration process. The required documents include a government-issued ID, proof of address, proof of payment method ownership, and a selfie with your ID documents.
Financial information is collected when you make deposits or request withdrawals. We work with the payment methods available on our site, including Interac, Visa Credit and MasterCard Credit. Transaction records and account activity are stored to process payments accurately and maintain proper records. We limit collection to what is necessary for account operation and legal compliance.
How We Use Your Data
Your information supports several core functions. We use it to open and maintain your account, verify your identity, and handle deposits and withdrawals without delay. Data also helps us detect and prevent fraud or suspicious activity that could affect your experience or our platform.
Legal requirements set by our licence mean we must keep certain records to fulfil anti-money laundering rules. In addition we may send occasional updates about new games or account features, yet you can opt out of these messages at any time through your account preferences. We never use your data for purposes outside these stated areas.
Data Sharing & Third Parties
We do not sell player data to any third parties. Information is shared only when it is essential for running the casino. This includes game providers, payment processors handling Interac, Visa Credit and MasterCard Credit transactions, and regulatory bodies connected to our Curaçao Gaming Authority licence.
Each partner we work with follows strict confidentiality agreements. They receive only the minimum data needed to complete their role. Regulatory authorities may request records during audits or compliance checks, and we provide what is required by law. No unnecessary access is granted at any point.
Data Security & Retention
Technical measures protect your information while it is stored or transmitted. Secure servers and encryption protocols safeguard details during every interaction. Access to personal records is restricted to authorised staff who require it for their duties.
We keep data only for the period required by our regulatory body to satisfy anti-money laundering obligations. Once that period ends we delete or anonymise records in line with legal limits. Regular reviews ensure we do not retain information longer than necessary.
Your Privacy Rights & Contact Info
You have the right to access the personal data we hold about you, request corrections if anything is inaccurate, and ask for deletion where legally permitted. These rights remain subject to our regulatory requirements, so some records may need to stay on file for a set time.
To exercise any of these rights or to ask questions about how your data is handled, Contact Support through the options listed in your account area. You can also Manage Account Settings at any time to review or adjust your communication preferences. We respond to all verified requests promptly and clearly.