Casino Extreme Terms and Conditions

Introduction & Acceptance of Terms

Our terms apply to all account holders and visitors who use any part of the Casino Extreme platform. They cover account access, identity checks, payments, promotional conditions, restricted conduct, and how disputes are handled. We may apply these rules whenever necessary to protect players, meet our legal obligations, and maintain a safe gaming environment. Acceptance of these terms takes place when you register an account, use our services, or participate in any offer made available on the site.

Account Registration & Verification

To use our services, you must complete a new account registration with accurate personal details. During sign-up, you may be asked to enter a bonus code if you are claiming an eligible promotion. All information provided to us must be current, complete, and truthful. You are responsible for keeping your account details up to date and for maintaining the security of your login credentials.

Our services are intended only for adults. You must be at least 18 years of age, or the legal minimum age in your place of residence if that is higher, to register and play. By opening an account, you confirm that you meet this requirement and that your use of our website is lawful in your jurisdiction. We operate under a licence issued in Curaçao by the CGA. Access may therefore be restricted where local laws do not permit online gaming or where use of our services would conflict with regulatory requirements. We may refuse registration, restrict access, or close accounts from prohibited or unsuitable jurisdictions.

We reserve the right to request verification before allowing withdrawals and, where necessary, to keep an account active. This Know Your Customer process helps us confirm identity, prevent fraud, and meet anti-money laundering obligations. When requested, you must provide clear and valid copies of the following documents:

• Government-issued ID, such as a passport, driver's licence, or ID card
• Proof of address
• Proof of payment method ownership
• Selfie with ID documents

We may ask for these documents at registration, before processing a withdrawal, or at any other stage where checks are required. Until verification is completed to our satisfaction, we may limit account activity, delay withdrawals, or suspend access. If documents are altered, incomplete, inconsistent, or appear to belong to another person, we may reject them and take further action on the account.

Deposits, Withdrawals & Financial Rules

All payments made to and from your account must be connected to you personally. Based on the methods we currently support in the available data, deposits and withdrawals may be carried out using Interac, Visa Credit, and MasterCard Credit, subject to availability, verification, and our internal review. We may decline or limit the use of a payment option where additional checks are required or where the method cannot be validated.

When you deposit, you confirm that the funds used belong to you and are obtained from lawful sources. You must not use payment methods registered in another person's name unless we explicitly approve and verify that method. We may require proof of payment method ownership before processing withdrawals or continuing account access. Any attempt to disguise the source of funds, use borrowed or stolen payment instruments, or route transactions through third parties may result in immediate restrictions.

Withdrawals are subject to our verification procedures. Before we release funds, we may review account activity, gameplay patterns, payment history, and submitted KYC documents. This includes checking that the payment method used for deposits belongs to the account holder and that the account has been operated in line with these terms. We may also request additional information where needed to comply with anti-money laundering standards or to resolve discrepancies.

Basic AML rules apply to all users of our platform. This means, among other things, that:

• you must register and transact in your own name;
• you must use personal payment methods that we can verify;
• you must not deposit or withdraw on behalf of another person;
• you must not use our services to transfer, conceal, or recycle funds;
• we may review transactions and account activity where irregular behaviour is identified.

We reserve the right to refuse, delay, reverse, or cancel transactions where we reasonably suspect fraud, money laundering, chargeback risk, or a breach of our Casino Extreme general rules. If an account is under investigation, payments may remain pending until the review is complete. We may also request that withdrawals be returned to the original payment source where this is required by compliance procedures. If you are unsure whether your documents or payment method meet our requirements, contact support before requesting a withdrawal.

General Bonus & Promotional Terms

From time to time, we may offer promotional benefits to new or existing players. Based on the available offer information, our new-player welcome promotions are presented as no-deposit free spins or free chip bonuses rather than a standard matched deposit bonus. Examples reported in available sources include 100 free spins with 40x wagering and a $100 maximum cashout, as well as 200 free chips with 5x wagering and a $50 maximum cashout. A 45x slots playthrough has also been reported by one review source, which indicates that bonus terms may vary depending on the specific offer in place at the time.

Where a promotion applies, the rules attached to that offer form part of these Casino Extreme terms of service. You are responsible for checking the full conditions before claiming or using a bonus. This includes any wagering requirement, game contribution rule, eligibility condition, maximum cashout, time restriction, or bonus code requirement.

General promotional rules include the following:

• only one account holder may claim a promotion unless we state otherwise;
• you must use any required bonus code correctly when claiming an eligible offer;
• bonus funds and winnings may be subject to wagering before withdrawal;
• where a maximum cashout applies, winnings above that amount may be removed;
• we may refuse, cancel, or reclaim a bonus if the terms are not followed.

We also prohibit bonus abuse. This includes creating multiple accounts to claim the same offer, using misleading details to obtain promotional value, or structuring gameplay solely to exploit a promotion in a way that conflicts with its purpose. During bonus play, we may restrict stakes or treat excessive betting as a breach if it is inconsistent with the offer terms in force. If we determine that a promotion has been claimed, used, or converted improperly, we may void the bonus, remove related winnings, and suspend or close the account.

Prohibited Activities & Account Closure

To protect our platform and users, certain conduct is strictly prohibited. You must not use our website in a way that is unlawful, deceptive, abusive, or intended to circumvent our controls. This applies whether the behaviour occurs during registration, gameplay, payments, bonus use, or communication with our team.

Prohibited activities include, without limitation:

• opening or operating more than one account without our permission;
• registering with false, incomplete, or misleading personal details;
• using a VPN, proxy, or similar tool to bypass geographic or legal restrictions;
• committing fraud, chargeback abuse, or payment-related deception;
• using another person's identity or payment method;
• colluding with others or engaging in any coordinated or unfair play;
• attempting to manipulate promotions, verification checks, or withdrawal reviews;
• interfering with the normal operation or security of our services.

If we reasonably believe that you have breached these Casino Extreme terms and conditions, we may take action without prior notice. Depending on the seriousness of the issue, this may include warning you, restricting account access, withholding bonus benefits, delaying or cancelling withdrawals, suspending the account while we investigate, or closing the account permanently. Where allowed by law and regulation, we may also void affected transactions or winnings linked to the breach. Our decisions will be guided by compliance obligations, security concerns, and the need to preserve a fair environment for all users. You may also return to homepage if you do not wish to continue under these rules.

Licensing, Jurisdiction & Dispute Resolution

Casino Extreme operates under a licence in Curaçao issued by the CGA. Our services and these terms are provided within the framework of that licensing structure. Where a complaint, account review, or dispute arises, we will assess the matter in line with our internal procedures, our regulatory obligations, and the evidence available to us, including account records, verification materials, and transaction history.

If you have a question or wish to raise a concern about our Casino Extreme general rules, account action, or a payment decision, you should contact support through the support channel available on our website. Specific support channels and hours are not listed in the available data, but our official support route remains the first point of contact for complaints. We may request documents or further information before reaching a final decision. By using our services, you agree that our review process and the requirements of our Curaçao licence will apply to the handling of disputes.